Customer asks
Website, email, or uploaded note arrives as raw customer language.
Need CCTV and door access before opening weekend.AI service desk demoLive operations workspace
OpsDesk AI
Customer requests become reviewed desk work.
A simple service-desk demo for local businesses: capture the enquiry, let AI route approved templates for simple follow-up questions, and keep complex work in human hands.
Example enquiry
"We are opening a second gym unit and need a quote for CCTV plus door access control before opening weekend."
AI summaryNew installation quote, time-sensitive
Policy actionSend site-details form or route to review
Main workflow
One clear path from message to approved response.
Ticket created
OpsDesk stores the request, company, contact, source, and timeline.
Oakline Fitness - new installation request.AI triages
The assistant extracts intent, urgency, missing details, risks, and next steps.
High priority, quote needed, site survey recommended.Template routed
AI selects an approved response template and checks the confidence gate.
Ask for floor plan, preferred install date, and access hours.Policy decides
Simple missing-info asks can send automatically; risky cases wait for review.
Auto-send form, approve draft, or assign a human follow-up.What the app does
It removes service-desk admin without removing human judgment.
- Every AI run is logged with model, prompt, selected template, confidence, tokens, and cost.
- AI can only send pre-approved information-gathering templates.
- The desk keeps raw customer input beside the AI summary and next action.