AI service desk demoLive operations workspace
Demo data
Event simulator

Kafka-shaped contracts without Kafka

The hosted page uses deterministic envelopes to show the event-driven contract. Local and production mode can back the same shapes with Redpanda, Kafka, or EventBridge.

Delivery attempts
Events shown7Filtered deterministic envelopes
Total lag19Across simulated consumers
Max lag17webhook-delivery is catching up
DLQ items1Retry or operator action required

Topic timeline grouped by ticket

Correlation IDs, idempotency keys, and schema versions stay visible.

tkt-cctv

ticket.createdopsdesk.ticket.lifecycle · ticket.v2 · 09:18:00ticket:tkt-cctv:created:v2
corr-tkt-cctv
ai.draft.auto_sentopsdesk.ai.actions · ai_action.v1 · 10:06:00draft:draft-cctv:sent:v1
corr-tkt-cctv

tkt-wifi

ticket.triagedopsdesk.ticket.lifecycle · ticket.v2 · 07:12:00ticket:tkt-wifi:triaged:v2
corr-tkt-wifi
ai.draft.review_requiredopsdesk.ai.actions · ai_action.v1 · 09:36:00draft:draft-wifi:review:v1
corr-tkt-wifi

tkt-invoice

document.quantity_mismatch.detectedopsdesk.documents · document_extract.v1 · 09:00:00document:doc-invoice:quantity-mismatch:v1
corr-tkt-invoice

tkt-insurance

followup.createdopsdesk.followups · followup.v1 · 08:30:00followup:fu-insurance:created:v1
corr-tkt-insurance

tkt-complaint

ticket.complaint.flaggedopsdesk.ticket.lifecycle · ticket.v2 · 21:48:00ticket:tkt-complaint:complaint:v2
corr-tkt-complaint

Schema version preview

ticket.lifecycle.v2 is the ticket lifecycle contract currently shown by the simulator.

ticketIdstring · required

Stable primary key for joins and replays.

correlationIdstring · required

Links intake, AI runs, events, and webhooks.

priorityenum · required

Drives SLA and owner assignment.

riskFlagsstring[] · optional

Human-review reasons when automation is blocked.