ticket · high risk
Office Wi-Fi drops every afternoon
Recurring afternoon Wi-Fi outage affects client video calls and creates SLA escalation risk.
ticket:tkt-wifiai_run:airun-003
AI service desk demoLive operations workspace
Search and graph
Operational knowledge with citations
Tickets, uploaded documents, playbooks, and AI runs are searchable with facets, RAG citations, and a relationship panel for reviewer-friendly graph queries.
Results6Matching deterministic documents
Sources4Tickets, docs, playbooks, Watchtower
Graph nodes10Operational relationships
Graph edges7Evidence-backed links
Search results
Each result carries source identity and RAG citations.
playbook · medium risk
Afternoon Wi-Fi congestion diagnostic playbook
Check AP model, channel utilisation, scheduled backups, wired service stability, and interference reports.
playbook:wifi-congestion-004ticket:tkt-wifi
document · high risk
Invoice and delivery note mismatch
Invoice requests payment for 24 detector bases while delivery note confirms 20 received.
document:doc-invoiceai_run:airun-005
ticket · medium risk
Warehouse CCTV quote prerequisites
CCTV quote requires site size, floor plan, camera locations, night coverage, and install deadline.
ticket:tkt-cctvplaybook:cctv-quote-001ai_run:airun-002
ai_run · high risk
Complaint response safety gate
Angry missed-visit complaint remains human-owned before any apology or recovery commitment is sent.
ticket:tkt-complaintai_run:airun-010
ticket · medium risk
Insurance certificate follow-up
Council inspection depends on updated contractor insurance certificate before expiry.
ticket:tkt-insurancefollowup:fu-insuranceai_run:airun-006
OpenSearch mapping preview
Production mode can swap the selector for lexical/vector retrieval with the same metadata.
index: opsdesk_knowledge
fields:
title: text + keyword
summary: text
sourceType: keyword
risk: keyword
owner: keyword
aiAction: keyword
ticketId: keyword
embedding: knn_vector(1536)
retrieval:
filters: tenant, sourceType, risk, owner
citations: ticket, document, ai_run, playbook ids
Relationship edges
Edges retain evidence IDs so graph answers remain auditable.
OD-1025 Wi-Fi outagementions failing asset modelUniFi U6-LR access pointkdoc-ticket-wifi
OD-1025 Wi-Fi outageassigned toPriyakdoc-ticket-wifi
Priyaowner load createsSLA escalation riskkdoc-ticket-wifi
OD-1026 invoice mismatchsupplier quantity issueDetector base supplierkdoc-document-invoice
Detector base supplieraffects open invoiceBrightBake Kitchenskdoc-document-invoice
OD-1024 CCTV quotequote depends onNight-capable dome camerakdoc-ticket-cctv
OD-1028 missed visit complaintcompetes for same ownerPriyakdoc-ai-complaint