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OD-1025 · Harbour & Co Solicitors
Office Wi-Fi drops every afternoon
Recurring afternoon Wi-Fi outage affecting video calls and staff productivity. Pattern suggests congestion, AP fault, interference, or scheduled network event.
Inbound message
The office Wi-Fi has dropped three afternoons this week. Video calls fail around 2pm and staff switch to hotspots. Please treat as urgent.
Customer response
Human review is required before this response goes to the customer.
Human review required91% confidence · phone · Incident diagnostics call script
Urgent operational incidents need human ownership before outbound contact.
Hi Ben,
We have marked this as urgent. Can you confirm whether wired devices stay online when Wi-Fi drops, which floor is most affected, and whether any new equipment was installed this week?
We will review the access point logs and, if needed, schedule an engineer visit for today.
Regards,
DragonTech Facilities