AI service desk demoLive operations workspace
Demo data
DragonTech Facilities

AI-assisted service desk

Inbound requests become tickets, AI runs become visible evidence, and simple missing-info requests can use approved auto-response templates while risky work waits for a person.

New enquiry
Open tickets5Across email, widget, and upload channels
Auto responses1Approved templates sent after policy checks
Drafts awaiting approval2Complex or low-confidence cases
High priority4Urgent and high priority queue

Ticket queue

Five seeded local-business cases plus enquiries created through the widget.

Watch AI
CCTV quote request for warehouse expansionOD-1024 · Northbank Storage
Customer wants a CCTV quote for a warehouse expansion, likely 12-16 cameras with night coverage and remote access before month end.
highwaiting customer
Office Wi-Fi drops every afternoonOD-1025 · Harbour & Co Solicitors
Recurring afternoon Wi-Fi outage affecting video calls and staff productivity. Pattern suggests congestion, AP fault, interference, or scheduled network event.
urgenttriaged
Invoice and delivery note mismatchOD-1026 · BrightBake Kitchens
Uploaded documents show a quantity mismatch: invoice requests payment for 24 detector bases while delivery note confirms 20 received.
normalwaiting customer
Insurance certificate expires next weekOD-1027 · Rivergate Nursery
Customer needs an updated contractor insurance certificate before next Friday for a council inspection.
highscheduled
Complaint about missed maintenance visitOD-1028 · Townsend Dental
Customer is angry because a planned maintenance visit was missed without notice, causing disruption to two treatment rooms.
highawaiting approval