tkt-cctv
ai.draft.auto_sentopsdesk.ai.actions · ai_action.v1 · 10:06:00
corr-tkt-cctvdraft:draft-cctv:sent:v1AI service desk demoLive operations workspace
Event simulator
Kafka-shaped contracts without Kafka
The hosted page uses deterministic envelopes to show the event-driven contract. Local and production mode can back the same shapes with Redpanda, Kafka, or EventBridge.
Events shown2Filtered deterministic envelopes
Total lag19Across simulated consumers
Max lag17webhook-delivery is catching up
DLQ items1Retry or operator action required
Topic timeline grouped by ticket
Correlation IDs, idempotency keys, and schema versions stay visible.
tkt-wifi
ai.draft.review_requiredopsdesk.ai.actions · ai_action.v1 · 09:36:00
corr-tkt-wifidraft:draft-wifi:review:v1Schema version preview
ticket.lifecycle.v2 is the ticket lifecycle contract currently shown by the simulator.
ticketIdstring · required
Stable primary key for joins and replays.
correlationIdstring · required
Links intake, AI runs, events, and webhooks.
priorityenum · required
Drives SLA and owner assignment.
riskFlagsstring[] · optional
Human-review reasons when automation is blocked.