AI service desk demoLive operations workspace
Search and graph
Operational knowledge with citations
Tickets, uploaded documents, playbooks, and AI runs are searchable with facets, RAG citations, and a relationship panel for reviewer-friendly graph queries.
Results0Matching deterministic documents
Sources4Tickets, docs, playbooks, Watchtower
Graph nodes10Operational relationships
Graph edges7Evidence-backed links
Search results
Each result carries source identity and RAG citations.
OpenSearch mapping preview
Production mode can swap the selector for lexical/vector retrieval with the same metadata.
index: opsdesk_knowledge
fields:
title: text + keyword
summary: text
sourceType: keyword
risk: keyword
owner: keyword
aiAction: keyword
ticketId: keyword
embedding: knn_vector(1536)
retrieval:
filters: tenant, sourceType, risk, owner
citations: ticket, document, ai_run, playbook ids
Relationship edges
Edges retain evidence IDs so graph answers remain auditable.
OD-1025 Wi-Fi outagementions failing asset modelUniFi U6-LR access pointkdoc-ticket-wifi
OD-1025 Wi-Fi outageassigned toPriyakdoc-ticket-wifi
Priyaowner load createsSLA escalation riskkdoc-ticket-wifi
OD-1026 invoice mismatchsupplier quantity issueDetector base supplierkdoc-document-invoice
Detector base supplieraffects open invoiceBrightBake Kitchenskdoc-document-invoice
OD-1024 CCTV quotequote depends onNight-capable dome camerakdoc-ticket-cctv
OD-1028 missed visit complaintcompetes for same ownerPriyakdoc-ai-complaint